Terms & Conditions

[1] Definition of Terms

‘Conditions’- means the standard terms and conditions for the sale and supply of goods and services set out in this document.
‘Company’ – means the party ‘DPI Solutions Ltd’ providing the goods or services under these terms and conditions.
‘Buyer’ – means ‘You’ the party contracting with The Company to acquire the goods and services supplied under these terms and conditions.
‘Services’ – means intangible service(s) offered by The Company and specified in the order.
‘Order’ – means the order for the sale and supply of services entered into between The Company and The Buyer.
‘Writing’ – includes letter (whether posted or delivered) and/or email.
‘Force Majeure’ – means any unforeseen events beyond the control of that party which prevents it from performing its obligations under the contract.
‘Insolvency’ – means The Buyer having insufficient assets to meet all debts, or being unable to pay debts as and when they are due.
Domain Name – the root address of a website, e.g. www.mycompanyname.com. All such names must be registered with the appropriate naming authority, which will usually charge a fee.
Downtime – time when the website is not accessible via the Internet. This may be because of a technical failure of the Host or because work is being carried out on the site.
Host – the company on whose system the Website physically resides.
Link, Hyperlink – a ‘clickable’ link embedded on a web page which may take the form of a graphic or text.
Search Engine – a website which contains a directory of websites on the Internet enabling users to find websites by subject matter classification.
Website – a collection of web pages and associated code which forms an integrated presence.
The Work – the subject matter of the contract between the Client and Web DPI Solutions Ltd.

[2] Quotations
A quotation does not amount to a contractual offer and is only an indication that The Company may be willing to supply at the price quoted. Unless otherwise agreed any quotation provided will be valid for a period of 28 days from date of receipt. The Company reserves the right to alter the quotation after the expiry of 28 days. The fee quoted in the contract will include the cost of one domain registration, hosting set up fee or hosting. No price specified in the quotation or elsewhere includes VAT or other applicable taxes or duties unless specified.
[3] Advanced Payments
A non refundable deposit of 50% of the total fee is to be made payable to The Company by the Buyer immediately upon signing of the contract. The remaining 50% shall become due and made payable to The Company by The Buyer when the work is completed to the reasonable satisfaction of The Buyer. Unless negotiated by both parties in writing under the Terms of The Company this shall be the standard payment procedure for The Company’s Web Design Services.
[4] Payment Terms & Types

Terms of Payment – goods and services are sold on a payment with order basis. The Company does not sell goods or services on credit unless specified in writing.
Payment Types – The following payment types are accepted by The Company:

(i) All Major Debit / Credit Cards excluding American Express.
(ii)PayPal
(iii) Online Bank Payment: DPI Solutions Ltd, HSBC Bank, Account Number: 42167328, Sort Code: 40 – 45 – 19
(iv) All cheque payments to be made payable to The Company DPI Solutions Ltd (allow 3 – 5 working days for payment to clear)

Late Payments and Surcharges: The Company reserves the right to charge a penalty on overdue invoices and an additional administration fee to cover the debt recovery costs. Any returned unpaid cheques will incur an administration fee of up to £30.00+vat.
Credit Card Payments – All credit card payments are taken in good faith. Fraudulent usage of this facility will be immediately reported to the relevant authorities and will be taken to have broken all contract terms. Deliveries to addresses other than the card holder’s invoice address may be declined.

[5] Domain Names
Any domain name obtained will belong to The Buyer. The Buyer agrees to indemnify The Company, including any incidental costs, against any claims that a domain name applied for, or obtained, violates the intellectual property rights of a third party. The Buyer warrants that the domain name sought is not a trademark of a third party.
[6]Search Engines
The Company will submit The Buyer’s website to several major search engines as part of the project quotation. The Company cannot guarantee a high placing in any search engine results. After submission to either a search engine, online directory or any such site, The Company can accept no responsibility or liability if these sites choose not to list The Buyer’s website.
[7] Web Browser Compatibility
The Company will make every effort to design The Buyer’s website so it displays consistently in the most popular current browsers. The Company cannot accept responsibility of the display of a Buyer’s website in new versions of browsers and or anything prior to Internet Explorer 7 released after The Buyer’s website has been launched.
[8] Future Work
The website is provided to and accepted by The Buyer as a fully functioning, completed project. By agreeing for the website to go ‘live’, The Buyer is accepting that they are fully satisfied with the site. Any future structural or design changes to the site may require the issuing of a new quotation.
[9] Compliance with Ecommerce, Accessibility or Other Regulations
The Company designs websites in accordance with The Buyer’s specifications. It is The Buyer’s responsibility to ensure that the website and its content comply with current regulations. The Company does not accept responsibility for any failure to comply with regulations related to accessibility, selling online or regulations related to a specific business or trade. The Company recommend that where compliance related to any website or business is complex it may be necessary for The Buyer to take legal advice from their solicitor.
[10] Lead Times
The Company will aim to complete The Buyer’s website by the date agreed between both parties but cannot be held responsible for delays in content delivery by The Buyer.
[11] Copyright
In situations where The Buyer provides text, images, animations, layouts or any other content for their website they are legally responsible for ensuring that this material does not infringe any copyright. The Company will not be held responsible for any breach of copyright for any materials provided by The Buyer. (i) On any given occasion The Company may have to purchase images under license from stock image suppliers for use on a Buyer’s website. This license only usually allows the purchased images to be used on a website and may not permit them to be used in any publicity material. The Buyer is legally responsible for ensuring that this does not happen. If Buyer wishes to use any image(s) from the site for any other purpose prior written permission of The Company is required in writing.
[12] Intellectual Copyright
The Buyer will obtain all the necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trademarks or any other material it supplies to The Company for inclusion on the website. The conclusion of a contract between The Company and The Buyer shall be regarded as a guarantee by The Buyer to The Company that all such permissions and authorities have been obtained and that the inclusion of such material on the website would not constitute a criminal offence or civil delist. By agreeing to these terms and conditions, The Buyer removes the legal responsibility of The Company and indemnifies the same from any claims or legal actions however related to the content of The Buyer’s site.

(i) The Company reserves the right to display a link to The Buyer’s website to our portfolio page.
(ii) The Company reserves the right to display ‘designed by DPI Solutions Ltd’ on The Buyer’s website.

This statement will form part of a link back to The Company’s own website.
[13] Web Hosting
Accounts are to be used only by The Company and/or an Authorised agent of The Buyer. Some of The Company’s web hosting package(s) is restricted to one domain per hosting account.
a) Prohibited Use – The Company prohibits the use of its servers for:

(i) Illegal material, such as commercial audio, video or music files or any other copyrighted works, for which The Buyer and/or an Authorised agent of The Buyer does not have the permission of the copyright holder, or any other material in violation of UK Law.
(ii) Adult material, such as pornography, erotic images or otherwise lewd or obscene content.
(iii) Racist, defamatory, obscene, indecent or other unlawful material.
(iv) ‘Warez’, such as pirated software, ROMS, emulators, instructions or software for hacking, password cracking or IP spoofing etc.
(v) Sites engaging in or promoting pyramid sales, Multi Level Marketing or similar activities.
(vi) Engaging in illegal activities.

The Buyer and/or an Authorised agent of The Buyer will not post (nor allow to be posted) web or WAP pages containing such material or links to such material, nor shall they store such material in their server space, nor shall they transmit such material by email or any other means.
The Company reserve the right to determine whether any material or use is prohibited. The Company reserve the right to remove any such material without warning and suspend or terminate accounts without refund or notice.
(b) Spam (unsolicited email) - The Company prohibits spam (the sending of unsolicited bulk email). The Company will terminate any account, without refund, for which the The Buyer and/or an Authorised agent of The Buyer has sent unsolicited bulk emails.
(c) Upgrading Web Hosting Accounts - At any time, The Buyer and/or an Authorised agent of The Buyer may upgrade their web hosting accounts by purchasing additional facilities. The Buyer and/or an Authorised agent of The Buyer can choose to have the upgrade take effect immediately or to have it take effect from the renewal date. If from the renewal date, then the renewal invoice will be adjusted to include the upgraded features. If immediate, then The Buyer and/or an Authorised agent of The Buyer will be invoiced for the upgrades as for a new account, and payment will be due immediately. (i) Upgrades made part way through the term of the hosting account will be charged at the full rate as if they were ordered as part of the original hosting account. An upgrade made part way through the term of a hosting account will be valid only until the renewal of the hosting account.
(d) Data Transfer (Bandwidth) and System Resources - All web hosting accounts should remain within the agreed data transfer (bandwidth) allowance for the account. The Company accept that there are times when sites may unexpectedly exceed data transfer allowance for short period of time. The Company will not impose any penalty for such breaches of data transfer allowance providing that these breaches are small, are not frequent, and are not sustained. The Company reserve the right to determine what constitutes small, sustained or frequent breaches of data transfer allowance.

(i) Many domains have to share the various resources (processors, memory, etc) available on the servers. The Company believe that no single domain should use excessive amounts of resources, as this may jeopardise server performance for the other domains.
(ii) In the event that an account is deemed to be using excessive data transfer (bandwidth) or resources, The Company may suggest action to reduce bandwidth or resource use, or suggest moving the website to its own dedicated server.
(iii) The Buyer and/or an Authorised agent of The Buyer may also be subject to additional costs due to excessive data transfer or resource use. These costs will be agreed between The Company and the The Buyer and/or an Authorised agent of The Buyer.

(e) Cancellation - All web hosting accounts are for a period of one calendar year from the date of ordering or renewal. Fees are charged on an annual pre-pay basis and are non-refundable.

(i) The Buyer and/or an Authorised agent of The Buyer may terminate their accounts simply by not using them or by not renewing them. Failure to use or renew an account is deemed to be a termination of The Buyer and/or an Authorised agent of The Buyer’s choice. No refund will be given where The Buyer and/or an Authorised agent of The Buyer terminate or cease to use their account prior to the end of the term of the hosting account.
(ii) In the event that The Company finds an account is in breach of the prohibited uses, then that account may be terminated without notice. No refund for the remainder of the year will be given.
(iii) In the event that an account exceeds data transfer or resource allowances and an agreement cannot be reached between The Company and The Buyer and/or an Authorised agent of The Buyer, then The Company may terminate the account. In this case, The Company may provide a refund for the remaining unused part of the year, subject to an administration fee of £15+vat.
(iv) In the event that The Company is to refund full or partial payments, refunds will be made by the same means in which the original order was placed.

The Buyer and/or an Authorised agent of The Buyer who paid by credit or debit card will be refunded directly to their credit or debit cards. The Buyer and/or an Authorised agent of The Buyer who paid by cheque will be refunded by cheque. All refunds will be made within 30 days of agreement to make a refund.
[14]Exclusion of Liability
To the maximum extent permitted by law The Company excludes liability for any loss, claim, damages or any special, consequential, exemplary or punitive damages (whether directly or indirectly incurred) of any kind arising out of or in connection with any visitor’s or user’s access to, or use of the website, or any material thereon, whether based in contract, tort or whether negligent or otherwise, even if The Company has been advised of the possibility of such damage.
[15] Third Parties
The Company can take no responsibility for services provided by third parties through us or otherwise, including the hosting of The Buyer’s website, although The Company will endeavour to ensure that website downtime is kept to a minimum.
[16] Consequential Loss
The Company under no circumstances will be responsible or liable for financial or other loss caused by the failure or use or misuse of its software. The Company cannot be responsible for issues caused by malicious software, spyware, viruses, website hacking or any illegal actions by either The Buyer or by others once the website has been launched.
[17] Insolvency
Without prejudice to other remedies, if The Buyer becomes insolvent, The Company shall have the right not to proceed further with the contract or any other work for The Buyer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for The Buyer, such charge to be an immediate debt due to him. Any unpaid invoices shall become immediately due for payment.
[18] Force Majeure
The Company will not be liable for breach of contract where that breach was due to software, hardware or electrical failure, natural events such as fire or other events beyond the control of The Company.
[19] Cancellations
Should The Buyer wish to cancel a project at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.
[20] Our right to Terminate
The Company reserves the right to refuse or break a contract without prior notice, if it is believed that The Buyer, their Website, or any material is illegal, immoral or otherwise unacceptable.
[21] Data Protection
By placing an order with The Company, The Buyer consents to its details being passed on to PDC (programme delivery control) for accounting and marketing purposes. The details will be kept by PDC even after The Buyer’s trading relationship with The Company has terminated. The Company may use The Buyer’s personal data to inform The Buyer’s know about goods and services similar to the goods or services provided previously and any others matters that The Company thinks may be of interest to The Buyer.
[22] Consumers
Nothing in these Terms shall affect the rights of Consumers.
[22] Interpretation Law

Variation to Terms and Conditions – These Terms and Conditions may be amended from time to time.
Law – These conditions and all other express terms of the contract shall be governed and construed in accordance with the Laws of England.

[1] Definition of Terms

‘Conditions’- means the standard terms and conditions for the sale and supply of goods and services set out in this document.
‘Company’ – means the party ‘DPI Solutions Ltd’ providing the goods or services under these terms and conditions.
‘Buyer’ – means ‘You’ the party contracting with The Company to acquire the goods and services supplied under these terms and conditions.
‘Goods and Services’ – means any physical product(s) and intangible service(s) offered by The Company and specified in the order.
‘Order’ – means the order for the sale and supply of the goods and services entered into between The Company and The Buyer.
‘Writing’ – includes letter (whether posted or delivered) and/or email.
‘Work’ – means all goods (by the way of intermediate or finished product) and services supplied by The Company to The Buyer.
‘Electronic File’ – means any text, illustration or other matter supplied or produced by either Party in digitised form on disc, through a modem or by any other communication link.
‘Standing Material’ – means all the products i.e. metal, film and other materials owned by the company and used by them in the production of type, plates, film-setting, negatives, positives.
‘Force Majeure’ – means anyunforeseen events beyond the control of that party which prevents it from performing its obligations under the contract.
‘Insolvency’ – means The Buyer having insufficient assets to meet all debts, or being unable to pay debts as and when they are due.

[2] Products
The Company reserves the right to alter any details of products advertised without notice. While every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss.
[3] Pricing & Contracts

Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today’s current production and material costs and estimates are based on the current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance to meet any rise or fall in such costs.
Value Added Tax at the current prevailing rate may have to be added to the price in line with the current policy of H M Customs and Excise.
Regarding VAT on the printed material, the rules in the UK are quite complicated. HM Revenue and Customs classifies most printed items, such as postcards, posters and promotional stationary, at its current rate, but there are some notable exceptions. In general, flat or folded leaflets & flyers are VAT-free unless one of the following is applicable:

If an area of your leaflet is designed to be written on by customers it is likely to be classed at the standard rate for VAT.
Mentioning a discount promotion, such as “10% off when you show this flyer”, means that the leaflet is classified as a voucher and VAT must added to the value of the goods.
Mentioning “free entry with this flyer” results in the flyer being classified as a ticket so VAT must be added.
Leaflets designed to be shown in shop windows are classified as posters and become eligible for VAT.
Finally, the use of thick paper or card, or laminating the leaflet results in HM Revenue and Customs determining that the leaflet is designed to be retained by the recipient, resulting in it being classified at the standard rate of VAT.

[4] Payment Terms & Types

Terms of Payment – goods and services are sold on a payment with order basis. The Company does not sell goods or services on credit unless specified in writing.
Payment Types – The following payment types are accepted by The Company:

(i) All Major Debit / Credit Cards excluding American Express.
(ii)PayPal
(iii) Online Bank Payment: DPI Solutions Ltd, HSBC Bank, Account Number: 42167328, Sort Code: 40 – 45 – 19
(iv) All cheque payments to be made payable to The Company DPI Solutions Ltd (allow 3 – 5 working days for payment to clear)

Late Payments and Surcharges: The Company reserves the right to charge a penalty on overdue invoices and an additional administration fee to cover the debt recovery costs. Any returned unpaid cheques will incur an administration fee of up to £30.00+vat.
Credit Card Payments – All credit card payments are taken in good faith. Fraudulent usage of this facility will be immediately reported to the relevant authorities and will be taken to have broken all contract terms. Deliveries to addresses other than the card holder’s invoice address may be declined.

[5] Artwork & Printing

Preliminary Work – All work carried out (including non-exhaustively design, artwork, colour matching), whether experimentally or otherwise at Buyers request, shall be charged.
Copy – A charge may be applicable to cover any additional work involved where artwork / copy supplied is not clear and legible or electronic files supplied are damaged or otherwise unsuitable.
Artwork Reproduction – Every effort will be made to obtain the best possible colour reproduction on Buyer’s work but because of the nature of the processes involved, The Company shall not be required to guarantee an exact match in colour or texture between The Buyer’s photograph, transparency, proof or electronic graphic file and the printed article.
Proofs – Proofs of all work may be submitted for Buyer’s approval and The Company shall incur no liability for any errors not corrected by The Buyer in proofs so submitted. Buyer’s alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to The Company’s judgment, changes there from made by The Buyer shall be charged extra.
Where The Buyer specifically waives any requirement to examine proofs The Company is indemnified by The Buyer against any and all errors in the finished Work.
Due to differences in equipment, paper, inks and other conditions between colour proofing and production runs, a reasonable variation in colour between colour proofs and the completed job will be deemed acceptable unless otherwise agreed in writing.
Full Colour Printing – All reasonable efforts shall be made to obtain the best possible colour reproduction on Buyer’s work but variation is inherent in the print process and it is understood and accepted as reasonable and The Company shall not be required to guarantee an exact match in colour or texture between the Buyer’s photograph, transparency, proof, electronic graphic file, previously printed matter (whether printed by The Company or other party) or any other materials supplied by The Buyer and the printed article the subject of The Buyer’s order.
Variations in Quantity – Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins of 5 per cent for work being allowed for overs or unders the same to be charged or deducted, unless otherwise agreed in writing.
Paper Variance – Paper weights listed on our product pages are guaranteed but due to circumstances beyond our control, such as stocks held by the paper mills, paper brands can vary. In the event of a particular brand of paper being discontinued we will endeavour to find a suitable replacement.
Company Imprint – Unless otherwise specifically requested in writing all work will carry The Company imprint which will be positioned at our discretion.

[6] Carriage
Every effort will be made to deliver on time, but any delivery day specified is a best estimate and The Company accepts no liability for any loss arising from delay or error in the delivery of the goods.  All deliveries will be charged at the prevailing rates applying at the date of such delivery.

Unless otherwise agreed in writing, (in which case an extra charge maybe be made) delivery will be to kerbside at The Buyers address and The Buyer will make arrangements for off-loading and for any additional transportation to its storage facility.

Special urgent deliveries can often be arranged but will usually be subject to additional charges, which will be charged to The Buyer at current commercial rates. All deliveries unless specified in writing are to be made to one UK mainland address.

The risk in the goods shall pass to The Buyer on delivery. All goods delivered or not, remain The Company’s until funds have cleared.
[7] Materials Supplied or Specified by The Buyer
The Company may reject any paper or other materials supplied or specified by The Buyer which appear to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged. Where materials are so supplied or specified, The Company will take every care to secure the best results, but responsibility will not be accepted for imperfect work caused by defects in or unsuitability of materials so supplied or specified. Quantities of materials supplied shall be adequate to cover normal spoilage.
[8] Standing Material

Metal and other materials owned and used by in the production of plates, film-setting, negatives, positives and the like shall remain the exclusive property of The Company. Such items when supplied by The Buyer shall remain The Buyer’s property.
Lithographic, together work or other materials supplied by The Buyer may be effaced or destroyed immediately after the order is executed unless written arrangements are made to the contrary. In the latter event, The Company shall be entitled to make additional charges.
Where materials are so supplied or specified, and The Company so advises The Buyer, and the Buyer instructs The Company in writing to proceed anyway, The Company will use reasonable endeavours to secure the best results, but shall have no liability for the quality of the end-product(s).

[9] Buyers Property
Except in the case of a Buyer who is not contracting in the course of a business or holding himself out as doing so, The Buyer’s property and all property supplied to The Company by or on behalf of The Buyer shall while it is in the possession of The Company or in transit to or from The Buyer be deemed to be at Buyer’s risk unless otherwise agreed and The Buyer should insure accordingly.

The Company shall be entitled to make a reasonable charge for the storage of any of The Buyer’s property left with The Company before receipt of the order or after notification to The Buyer of completion of the work.
[10] Third Party
The Company has no control over the production of artwork supplied by The Buyer and or Their Agents; the guide produced by The Company is a basic guide only and in no way provides an exhaustive or guaranteed result. Where The Buyer or Their Agents supply artwork for print on disk/CD or via any other electronic means this is done entirely at The Buyers own risk The Company cannot accept responsibility for the quality or accuracy of the printed product.
[11] Ownership of Copyright

Unless negotiated and agreed in writing, the copyright of general artwork, commissioned artwork and illustrations and anything else whatsoever prepared, developed or created by The Company shall vest in and remain the property of The Company. Any design where a Third Party has to be credited with copyright will remain the property of the Third Party with all rights reserved. The Buyer shall be responsible for obtaining all necessary authority to reproduce pictures, artwork, photographs etc. The Buyer will indemnify The Company and their agents from any claim arising thereof.
In situations where The Buyer provides text, images, animations, layouts or any other content for their works they are legally responsible for ensuring that material does not infringe copyright for any materials provided by The Buyer.
On occasions The Company may have to purchase images under license from stock image suppliers for use on Buyers works. The licence only usually allows the purchased images to be used on the material permitted so and may not permit them to be used in any publicity material. The Buyer is legally responsible for ensuring that this does not happen.
The Company may use any artwork or printing produced by itself for the purposes of promoting itself.

[12] Claims

Advice of damage, delay or loss of goods in transit or of non-delivery must be given in writing to The Company and the carrier within 3 clear days of delivery (or, in the case of non-delivery, within 3 days of notification of despatch of the goods) and any claim in respect thereof must be made in writing to The Company and the carrier within 7 clear days of delivery (or, in the case of non-delivery, within 7 days of notification of despatch). All other claims must be made in writing to The Company within 14 days of delivery. The Company shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where The Buyer proves that:

(i) it was not possible to comply with the requirements and
(ii) the claim was made as soon as reasonably possible.

If the Work is defective so that The Buyer may in law reject it, rejection must take place within 7 days of delivery of the goods, failing which The Buyer will be deemed to have accepted the Work.
In the event of all or any claims or rejections The Company reserves the right to inspect the Work within 7 days of the claim or rejection being notified.

[13] Exclusion of Liability

To the maximum extent permitted by law where work is defective for any reason, including negligence, The Company’s liability (if any) shall be limited to rectifying such defect, or crediting its value against any invoice raised in respect of the work.
Where The Company performs its obligations to rectify defective work under this condition The Company shall not be liable for indirect loss, consequential loss or third party claims occasioned by defective work and The Buyer shall not be entitled to any further claim in respect of the work nor shall The Buyer be entitled to repudiate the contract, refuse to pay for the work or cancel further deliveries.
Defective work must be returned to The Company before replacement or credits can be issued. If the subject work is not available to The Company, The Company will hold that The Buyer has accepted the work and no credits or replacement work will be provided.
The Company shall not be liable for indirect loss, consequential loss or third party claims occasioned by delay in completing the work or for any loss to The Buyer arising from delay in transit, whether as a result of The Company’s negligence or otherwise.
Where The Company offers to replace defective work The Buyer must accept such an offer unless he can show clear cause for refusing so to do. If the Buyer opts to have the work re-done by any third party without reference to The Company, The Buyer automatically revokes his right to any remedy from The Company, including but not exclusively the right to a credit in respect of Work done by The Company.
Where the work will be forwarded by or on behalf of The Buyer to a third party for further processing The Buyer will be deemed to have inspected and approved the work prior to forwarding and The Company accepts no liability for claims arising subsequent to the third party’s processing.
The Company reserves the right to reject any work forwarded to him after initial processing by a third party as soon as is reasonably practicable without processing the work any further. Should The Buyer require The Company notwithstanding to continue, then The Company is only obliged to do so after confirmation from The Buyer in writing.

[14] Insolvency
Without prejudice to other remedies, if The Buyer becomes insolvent, The Company shall have the right not to proceed further with the contract or any other work for The Buyer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for The Buyer, such charge to be an immediate debt due to him. Any unpaid invoices shall become immediately due for payment.
[15] General Lien
Without prejudice to other remedies, in respect of all unpaid debts due from The Buyer, The Company shall have a general lien on all goods and property of or provided by The Buyer in his possession (whether worked on or not) and shall be entitled on the expiration of 14 days’ notice to dispose of such goods or property as agent for The Buyer in such manner and at such price as he thinks fit and to apply the proceeds towards such debts, and shall when accounting to The Buyer for any balance remaining be discharged from all liability in respect of such goods or property.
[16] Illegal Matter

The Company shall not be required to print any matter which in their opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights or any Third Party.
The Company shall be indemnified by The Buyer in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent, design of or any other proprietary or personal rights contained in any material printed or designed for The Buyer or any artwork supplied by The Buyer. The indemnity shall extend to any amounts paid on a lawyer’s advice in settlement of any claim.
The Company do not accept any liability on requesting copyrights for any materials that may have patents or copyrights on them. It is The Buyer’s sole responsibility to gain copyright or patents for these materials.

[17] Periodical Publication
A contract for a printing of a periodical publication may not be terminated by other party unless 13 weeks notice in writing is given in the case of periodicals produces monthly or more frequently or 26 weeks notice in writing is given in the case of other periodicals. Notice may be given at any time wherever possible should be given after completion of work on any one issue. Nevertheless The Company may terminated any such contracts form with should any some due there under remain unpaid.
[18] Force Majeure
The Company shall be under no liability if unable to carry out any provision of the contract for any reason beyond his control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency The Buyer may provide written notice to The Company electing to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.
[19] Cancellations
Order cancellation requests must be made to us in writing before we are able to process a refund. Any costs incurred for work already carried out up to date of cancellation request will also be chargeable and deducted before any refund is made to The Buyer. Any refunds made will be subject to an admin fee of £15+vat.
[20] Data Protection
By placing an order with The Company, The Buyer consents to its details being passed on to PDC (programme delivery control) for accounting and marketing purposes. The details will be kept by PDC even after The Buyer’s trading relationship with The Company has terminated. The Company may use The Buyer’s personal data to inform The Buyer’s know about goods and services similar to the goods or services provided previously and any others matters that The Company thinks may be of interest to The Buyer.
[21] Consumers
Nothing in these Terms shall affect the rights of Consumers.
[22] Interpretation Law

Variation to Terms and Conditions – These Terms and Conditions may be amended from time to time.
Law – These conditions and all other express terms of the contract shall be governed and construed in accordance with the Laws of England.

[1] Definition of Terms

‘Conditions’- means the standard terms and conditions for the sale and supply of goods and services set out in this document.
‘Company’ – means the party ‘DPI Solutions Ltd’ providing the goods or services under these terms and conditions.
‘Buyer’ – means ‘You’ the party contracting with The Company to acquire the goods and services supplied under these terms and conditions.
‘Goods and Services’ – means any physical product(s) and intangible service(s) offered by The Company and specified in the order.
‘Order’ – means the order for the sale and supply of the goods and services entered into between The Company and The Buyer.
‘Writing’ – includes letter (whether posted or delivered) and/or email.
‘Work’ – means all goods (by the way of intermediate or finished product) and services supplied by The Company to The Buyer.
‘Pantone’ – means the set of standard colours for printing, each of which is specified by a single number. By specifying a pantone colour you insure that the correct colour is printed regardless of what your PC monitor might display.
‘Screen’ – means the stencil which is made to the Buyer’s exact artwork.
‘Force Majeure’ – means anyunforeseen events beyond the control of that party which prevents it from performing its obligations under the contract.
‘Insolvency’ – means The Buyer having insufficient assets to meet all debts, or being unable to pay debts as and when they are due.

[2] Products
The Company reserves the right to alter any details of products advertised without notice. While every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss.
[3] Pricing & Contracts

Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today’s current production and material costs and estimates are based on the current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance to meet any rise or fall in such costs.
Value Added Tax at the current prevailing rate may have to be added to the price in line with the current policy of H M Customs and Excise.

[4] Samples
Samples (unprinted) supplied to The Buyer may be chargeable.
[5] Payment Terms & Types

Terms of Payment – goods and services are sold on a payment with order basis. The Company does not sell goods or services on credit unless specified in writing.
Payment Types – The following payment types are accepted by The Company:

(i) All Major Debit / Credit Cards excluding American Express.
(ii)PayPal
(iii) Online Bank Payment: DPI Solutions Ltd, HSBC Bank, Account Number: 42167328, Sort Code: 40 – 45 – 19
(iv) All cheque payments to be made payable to The Company DPI Solutions Ltd (allow 3 – 5 working days for payment to clear)

Late Payments and Surcharges: The Company reserves the right to charge a penalty on overdue invoices and an additional administration fee to cover the debt recovery costs. Any returned unpaid cheques will incur an administration fee of up to £30.00+vat.
Credit Card Payments – All credit card payments are taken in good faith. Fraudulent usage of this facility will be immediately reported to the relevant authorities and will be taken to have broken all contract terms. Deliveries to addresses other than the card holder’s invoice address may be declined.

[6] Artwork & Printing

Print Technology – All products unless specifically specified in writing are Screen printed one colour to one position.
Artwork and Preliminary Work – All work carried out, whether experimentally or otherwise, at The Buyer’s request shall be charged.

(i) All artwork and printing charges will be levied where necessary unless previously stipulated by The Company. Where applicable the prices shown include basic text only artwork, printing in one colour to one position, for custom artwork and additional print colours and positions of printing extra fees are applicable and will be stated in your quotation and indicated on your sales order. Please note that printing can vary from product to product and print position may vary due to different print processes, you will be supplied a proof to approve before all printing takes place.

Artwork Alterations – In order to print efficiently from the artwork you supply, it maybe necessary to adjust or redraw The Buyer’s artwork. The Buyer will be advised of the changes made. No printing will take place until The Company has received in writing The Buyer’s “signed off” approval of the artwork. In order to sign off the artwork The Company will provide The Buyer an artwork approval form via a print out or email illustrating how the artwork will look on The Buyer’s chosen product. This must be checked thoroughly and signed off by The Buyer. The order will not commence until The Company have received in writing this signed off approval. The Buyer must notify The Company of any discrepancy in the artwork or order as The Company does not accept any liability of any post-completion errors or omissions.
Proofs – – All artwork must be approved by The Buyer before printing. Where so approved any further changes may be charged for accordingly. The Company does not accept liability for errors, howsoever caused, which are evident in any proof and not indicated by The Buyer at the proof approval stage. The Buyer is liable for all relevant costs incurred in correcting such mistakes once the proof has been approved.
Colour Variations – Due to the variety of materials and the imprinting processes utilised by The Company and its suppliers, no guarantee can be given to match exactly pantone numbers or colour samples provided by The Buyer. The Company will endeavour to match as closely as possible to these colour references but cannot be held liable for any further costs that may arise.

[7] Carriage

Carriage – All prices shown are exclusive of carriage. All deliveries unless specified in writing are to be made to one UK mainland address.
Lead Times – Every effort will be made to deliver on time, but any delivery day or lead-time specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. Please note that certain issues such as clearance via HR Customs and/or weather conditions can effect lead times with far east purchases. All deliveries will be charged at the prevailing rates applying at the date of such delivery. Special rush deliveries can usually be arranged but will usually be subject to additional charges (e.g. rush print charges and rush delivery charges) that will be charged to The Buyer at current commercial rates. Lead times will be deemed to commence at the date and time that The Company receive in writing, “signed off” approval of the artwork that The Company supplied to The Buyer.
Passing of Title and Risk – The risk in the goods shall pass to The Buyer on delivery. All goods delivered or not, remain The Company’s until funds have cleared.

[8] Quantity & Variations
All deliveries are subject to a 5% variance from specified amount (under or over).
[9] Logo & Branding
The logos and images shown in this brochure are for display purposes only and are not intended to suggest or imply that work was undertaken for any company, or that they endorse the product(s) upon which their name or logo is shown. The images to illustrate the type of effect possible using the printed technique(s) outlined.
[10] Inspection
It is the sole responsibility of The Buyer to inspect any products supplied before distribution to Buyer’s clients. Defective goods will be replace at The Company’s cost but no refund can be given of defective products are not returned. In any event, liability applies to replacement cost and The Company under no circumstance entertain any claims for consequential loss.
[11] Claims

Advice of damage, delay or loss of goods in transit or of non-delivery must be given in writing to The Company and the carrier within 3 clear days of delivery (or, in the case of non-delivery, within 3 days of notification of despatch of the goods) and any claim in respect thereof must be made in writing to The Company and the carrier within 7 clear days of delivery (or, in the case of non-delivery, within 7 days of notification of despatch). All other claims must be made in writing to The Company within 14 days of delivery. The Company shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where The Buyer proves that:

(i) it was not possible to comply with the requirements and
(ii) the claim was made as soon as reasonably possible.

If the Work is defective so that The Buyer may in law reject it, rejection must take place within 7 days of delivery of the goods, failing which The Buyer will be deemed to have accepted the Work.
In the event of all or any claims or rejections The Company reserves the right to inspect the Work within 7 days of the claim or rejection being notified.

[12] Exclusion of Liability
The Company shall not be liable for any loss, damage, and delay to The Buyer arising from delay in transit, or any other form of delay, not caused by The Company.
[13] Insolvency
Without prejudice to other remedies, if The Buyer becomes insolvent, The Company shall have the right not to proceed further with the contract or any other work for The Buyer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for The Buyer, such charge to be an immediate debt due to him. Any unpaid invoices shall become immediately due for payment.
[14] Force Majeure
The Company shall be under no liability if unable to carry out any provision of the contract for any reason beyond his control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency The Buyer may provide written notice to The Company electing to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.
[15] Cancellations

All cancellations must be made to the recipient The Company by the sender The Buyer in writing.
All cancellations are subject to any costs incurred until the date of cancellation. Cancelled orders are subject to an additional £80 cancellation fee for order valued under £500. Orders over £500 are subject to a 19% cancellation fee.

[16] Data Protection
By placing an order with The Company, The Buyer consents to its details being passed on to PDC (programme delivery control) for accounting and marketing purposes. The details will be kept by PDC even after The Buyer’s trading relationship with The Company has terminated. The Company may use The Buyer’s personal data to inform The Buyer’s know about goods and services similar to the goods or services provided previously and any others matters that The Company thinks may be of interest to The Buyer.
[17] Consumers
Nothing in these Terms shall affect the rights of Consumers.
[18] Interpretation Law

Variation to Terms and Conditions – These Terms and Conditions may be amended from time to time.
Law – These conditions and all other express terms of the contract shall be governed and construed in accordance with the Laws of England.