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FAQ’s

What products qualify for free delivery?

All printed products on our website qualify for free delivery except pvc banners and posters.

Note: All deliveries is for UK Mainland only and to one valid address. For delivery to Scotland, Highlands, Scottish Islands and Nothern Ireland please send an email to info@dpisolutions.co.uk supplying your full address including the postcode in the enquiry so we may reply with an accurate quote.

What artwork formats do you accept?

For all artwork related enquiries including formats accepted please refer to our How To Submit Artwork section.

What is the difference between offset and digital printing?

Offset print technology is a process where links are applied to the paper in layers through a series of plates and rollers. Digital print technology involves a plate-less system whereby data and images are printed directly from computer to printer.It is frequently used for short run printing and quicker lead times.

How do I choose between offset and digital printing for my order?

If you’re looking to print a small quantity of posters for example, digital printing would be the more affordable and quicker choice. The other benefit of digital printing is the flexibility of printing variable information from print to print, which is not possible on offset. Although digital printing offers fierce punch for punchcompetition to its old offset rival, offset printing can still produce a superior consistency in image quality over a longer duration.

What’s the difference between digital and litho letterheads?

Digitally printed letterheads are great for short run, high quality stationary. Although they are compatible with most inkjet printers, some laser printers are believed to remove the pre-printed image and cause possible damage to your machine. Litho printed letterheads however offer complete peace of mind as the process of printing uses no heat and ink is applied to the sheet using pressurised rollers, once dry it is completely safe to use through any inkjet or laser printer.

How long will my order take?

Order processing will start a day after we receive confirmation of artwork whether it is supplied or done by us.  We will do our utmost best to dispatch all goods within the lead times stated. If there’s any delay to your order, we will notify you immediately. Please bear in mind some products have longer lead times due to additional finishing options i.e. laminating or large quantity orders.

 

What design programs / packages do you use?

We use suitable commercial design platforms like Photoshop, Illustrator & InDesign. If you’re looking to supply your own artwork using any other non commercial design program i.e. Word, Excel, Publisher & PowerPoint than please note there may be several issues, for example missing fonts, incorrect spacing, images and/text shifting out of position etc. Some graphics may look fine on a computer screen although in print that may not be the case.

What is bleed and how much is necessary?

Bleed is colour, text or imagery that extends to the edge of the page beyond the trim marks. This is referred to as the full bleed. For example it is not possible to print all the way to the edge of an A6 Leaflet, to achieve this we have to print a larger area than is required and then trim the card down to the required size.

All colour, text or imagery which is intended to extend to the edge of your leaflet must be extended 3mm beyond the cut line to give a bleed. A finished A6 leaflet size is 105mm x 148mm, however you would be wrong to assume that your artwork should be the same size! You need to add a further 3mm onto each edge of the artwork, this will be the bleed. With the bleeds the correct artwork size for print and cut should now be 111mm x 154mm.

What will happen if I don’t add bleed to my supplied artwork?

There is a small chance of paper movement during the trimming stage; this can be as small as 1-2mm but still cause problems. If you’re supplying your A6 leaflet artwork size at 105mm 148mm and there is a movement to the left when trimming, the left side of your artwork will result in having a 2mm white border. Although this will be very small, it will be big enough to notice, the same principle applies to the top and bottom. Another point to consider is your content is too close to the cut line, there is a risk that it could get cut off, therefore please ensure all content such as text, logos etc sit around 4mm in from the cut line or 7mm in from the edge including the bleed.

Do you accept custom print jobs not listed as a standard product on your website?

Yes we do. If our standard print services listed on our website do not match your needs, please request a custom quote.

Can you print my order on specific paper weight?

Yes we can. If our standard paper grammage do no match your needs, please mention also when requesting a custom quote.

What resolution should my images be?

Images should be saved at 300 dpi resolution in the final size that they will be used. This is very important for image quality. Lower resolution will produce poor quality images in the printing process. Please refer to Artwork Guideline for full specifications.

Will my print order match what I see on my computer monitor?

There is usually a close match between your final printed piece and what you see on your computer screen or print on your own desktop printer. However, because of different technologies and wide variations in calibration used by each of these devices there may be some differences in colour. Desktop printers typically print in RGB whereas commercial offset press printing uses CMYK.

Do I submit my files as RGB or CMYK?

RGB (Red, Green, Blue) is based on light and is used in digital cameras, computer monitors, digital scanners and some desktop printers. However we need you to submit files in CMYK (Cyan, Magenta, Yellow, Black) is based on ink. These are the 4-colour process inks used for commercial printing.

How should I make my files so they are suitable for print?

Artwork preparation checklist:

(i) Save it as a JPG, PDF, PSD, TIF or EPS file.

(ii) All files should be converted to CMYK colour mode. We can do a conversion for you from RGB to CMYK. However, we do so using standard Photoshop conversion values which may or may not yield the result you are looking for.

(iii) All images need to be 300 dpi

(iv) Text must be at least 1/8th inch inside of the cut line on all sides.

(v) For bleeds, please provide 1/8″ on each edge.

(vi) If your project is a book or catalogue, leave a gutter (a gutter is the space between the text and spine of the page) between folded pages To allow for a quarter-inch margin on each page, the gutter will need to be a half-inch. Margins should be at least 3/8″ on all edges of a page.

(vii) Outline all fonts when working in Photoshop or Illustrator, embed fonts in other programs and flatten all layers.

(viii) Include all files needed to process the job: page layout files, imported images, fonts and other support files.

Can I make changes to my supplied artwork before print?

If you want to submit a new file with changes after seeing the proof, there may be new file handling charge. If you want us to make changes, we will provide you with a cost estimate for approval before making any change.

When will I receive a proof for my logo / artwork?

Artwork lead times can vary depending on the amount of work involved but for most standard products you can expect to receive a proof within 2 – 3 working days.

I need a website but how much will it cost?

Common factors that determine the cost of a website can include the number of pages required, the content of the graphic work involved and the likelihood of wanting to sell products online with secure payment gateways etc.  Please click here for a price guide.

How long will it take for my web site to be designed?

Although we always provide an estimated lead time, ultimately the time frame for any website project is often dictated by the client. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client. The overall size of the website, complexity of the design and our own web design schedule are other factors that may affect the overall timescale.

Is a 1-2-1 consultation needed to discuss my website requirements?

In most cases a face to face consultation / meeting isn’t required and majority of our web design projects are completed via telephone and email contact. We use a secure server environment allowing you to view the current status of your new site. A project manager will be available for you to liaise with and discuss any modifications or general queries which you may have.

Will I own the website once it is complete?

Yes, once the order is completed we will issue you with a copy of your web design on CD. This copy will be for your retention and should you choose to use an alternative web design or hosting company – you are completely at liberty to take this copy to them to use.

What sort of content is recommended for my site and do you offer copyrighting services?

For a commercial site it is vital to include information about the company, the type of products and services offered and appropriate contact information. For example, try to think what appeals to you when you’re searching for something on Google and what attracts you to visit that site and make an enquiry or purchase. Be specific but not too brief and think about why visitors should enquire about your products and not your competitors. Alternatively if you are unable to supply your own text and/or image(s), then please inform us, as we do offer copyright services and hold a large database of stock images.

I’ve got all the images and content for my site, how should I supply the files?

It is highly recommended that you supply any text and/or images(s) via email, CD or memory stick.

Will my website design be ‘search engine’ friendly?

Yes, all out websites are structured to be optimised and rank well in all search engines primarily Google.

What if I do not like the design of the website?

Together with our professionalism and your specific project goals in mind, we will do our utmost best to deliver a website that you’re completely satisfied with. However, should you not like certain aspects of the new website; we will happily discuss this and within reason suggest and make necessary modifications.

What is a URL?

It stands for ‘universal resource locator’. This is the address that is typed into the explorer web browser to view web pages on the internet. For example, you would type in www.dpisolutions.co.uk to access our site.

What is a domain and how do I purchase one?

A domain name is unique and is used to locate a business or any other entity on the internet. An example of a domain name is www.dpisolutions.co.uk. If you require us to purchase just a domain, then please inform us, we are able to search and purchase domain(s) on your behalf for a small fee.

What is web hosting and how much does it cost?

In simple terms, web hosting is a place on internet servers where your website resides. The cost of web hosting can be determined by the amount of space, duration and the amount of traffic you are likely to receive. We have tailor made web hosting packages to make things simpler, and also offer free one year hosting on all our new website packages.

I’m happy with the website quotation provided by DPI Solutions and would like to proceed with the order, what happens next?

On the approval of our quotation we will draw up a website proposal outlining the key specifications, project goals and estimated lead times. Unless specified the quotation will include the purchase of one uk or .com domain and one year’s hosting. If you already have a domain name then a web project consultant will be in touch to make the necessary arrangements including how to provide content / image(s) for your new site.

Are you just another web design company who just offer template based solutions?

All our designs are custom and based on your specific requirements. We don’t use ready made templates, all our websites are designed from scratch and guaranteed to give you a unique look and feel.

What website maintenance or after sales support do you offer?

Depending on your requirements we are able to offer short and long term maintenance contracts. The length of the contract could simply be a ‘one off’ or a long term monthly contract. Please contact your project manager for more details.

I already have a website but I need it updating, can you help me?

Absolutely, we would be more than happy to look at your existing website and give you a quote for updating it.

Can you re-design existing websites?

Yes we can redesign your current website whilst retaining your corporate style or we can start from scratch and give your company a complete makeover.

What artwork formats do you accept?

For all artwork related enquiries including formats accepted please refer to our Artwork Guidelines.

Are there any additional charges for artwork?

Basic text artwork / logos are free of charge. Creating complex or time consuming artwork / logos will incur a small fee. All quotes are subject to sight of artwork.

What is a screen and why is there a screen set-up charge?

The screen is a stencil which is made to your exact artwork, the ink is transferred through the stencil directly on the item to be printed. All designs will vary from client to client therefore a new screen must be made for each new order.

Can the same screen be used for two different products?

No unfortunately each screen is customised to an individual item and the machine it is to be printed on.

What do you mean by average lead time?

The average lead time is calculated from print production to despatch of goods.

What is a pantone colour?

Pantones are the most accurate method for measuring colour when printing on a white surface.

What design programs / packages do you use?

We only use commercial design platforms in the form of: Adobe Photoshop, Illustrator & InDesign. Microsoft Publisher is a basic home desktop suite, although we can accept MS Publisher files for print, issues like missing fonts, incorrect spacing, images and text shifting out of position is common (some graphics inc colours may look fine on a computer screen, although in print that may not be the case) therefore it is not suitabale for commercial use. There will be a minimum charge of £15 if we are required to amend any MS Publisher files for print

Note: Microsoft Word / Excel / PowerPoint are not design suites and 99% of the time we will be required to charge the full design fees, if we are required to re-design anything sent in those formats.

Do you accept custom print jobs not listed as a standard product on your website?

Yes we do. If our standard services listed on our website do not match your needs, please complete the online custom quote form.

What is the difference between litho and digital printing?

Digital print technology allows the option of ordering smaller quantities, at lower costs with faster lead times. For bulk print orders litho is the best option, although this will increase the production time this option is far more cost effective, mainly because multiple jobs can be printed at once. Although there may not be any quality differences between the two methods, there may certainly be a variation in colour.  

How do I choose between litho and digital printing for my order?

If you’re trying to meet a deadline and require a very small quantity of prints between 1 – 1000 with no special finishing options, digital printing would be the better choice. If however you’re not in a hurry to get your order finished and the quantity exceeds a 1000 than litho would be the sensible choice.

Note: There may be a variation in colour between litho and digital. If you need futher clarification than please call our office on 01922 62 1000 and please ask for a member of the artwork team.

Will my print order match against the final artwork proof what I see on my computer monitor?

There is usually a close match between your final printed order and what you see on your computer screen or print on your own desktop printer. However, because of different technologies and wide variations in calibration used by each of these devices there may be some differences in colour. Monitor display quality, brightness and contrast would affect the image you seen on screen. Desktop printers typically print in RGB, albeit some do print in CMYK, however, commercial litho press printing uses CMYK, therefore the final print colour would vary due to different ink types.

What’s the difference between digital and litho letterheads?

Digitally printed letterheads are ideal for short run orders. Although they are compatible with most inkjet printers, some laser printers are believed to remove the pre-printed image and cause possible damage to your machine. Litho printed letterheads however offer complete peace of mind as the process of printing uses no heat and ink is applied to the sheet using pressurised rollers, once dry it is completely safe to use through any inkjet or laser printer.

    Featured Clients:

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Can't find what your looking for? call 01922 62 1000